Responsible
Gaming at 6v999

1Age Restriction & Eligibility

6v999 takes underage gambling prevention seriously. Every new account undergoes identity and age verification as part of our Know Your Customer (KYC) process. Players are required to submit a valid National Identity Card (NID), passport, or other government-issued document confirming their date of birth before withdrawal privileges are activated.

During any period in which identity verification is pending, deposit and wagering activity may be restricted. Accounts found to belong to individuals under the legal age will be closed immediately, all winnings will be voided, and deposits may be returned to the payment method of origin at our discretion.

• Minimum age to register: 18 years. This applies uniformly to all players in Bangladesh regardless of the type of game — slots, cricket betting, live casino, crash games, or any other product on 6v999.
• Parental controls: If you share a device with a minor, we strongly encourage you to use device-level parental control software and to always log out of your 6v999 account after each session to prevent underage access.
• Reporting underage access: If you have reason to believe a minor has accessed or is using a 6v999 account, please contact our support team at [email protected] immediately. We will investigate and take appropriate action without delay.

2Understanding Problem Gambling

Gambling at 6v999 is designed to be a form of entertainment — a way to enjoy cricket betting during the BPL or T20 season, spin the reels on your favourite slot, or try your hand at a live casino table. For the vast majority of players, it stays exactly that: fun, controlled recreation with a defined budget.

However, for a small proportion of people, gambling can become a problem. Problem gambling occurs when betting activity begins to negatively affect a person's financial situation, mental health, personal relationships, or work performance. It is not a character flaw or a matter of willpower alone — it is a recognised condition that can affect anyone, regardless of income, education, or background.

Understanding the warning signs is the first step toward addressing them. The following behaviours may indicate that gambling is moving from entertainment into something more harmful:

• Spending more money or time gambling than you originally intended, and finding it difficult to stop when you planned to.
• Chasing losses — placing larger or more frequent bets in an attempt to recover money that has already been lost.
• Borrowing money, selling possessions, or neglecting essential bills in order to fund gambling activity.
• Feeling restless, irritable, or anxious when not gambling, or when attempting to cut down.
• Hiding gambling activity from family members or close friends, or lying about the amount of time or money spent.
• Gambling to escape stress, depression, loneliness, or other difficult emotions rather than as a form of entertainment.
• Neglecting personal responsibilities, including family commitments, work, or studies, because of time spent gambling.

3Self-Assessment Checklist

Honest self-reflection is one of the most valuable tools available to any player. The questions below are designed to help you evaluate your own relationship with gambling. This is not a clinical diagnostic tool — it is a starting point for personal awareness. If you answer "yes" to three or more of these questions, we encourage you to reach out to our support team or use one of the responsible gaming tools described later on this page.

4Deposit Limits

One of the most practical ways to stay in control of your gambling at 6v999 is to set a deposit limit on your account. Deposit limits cap the maximum amount you can add to your account balance within a given time period, making it structurally impossible to exceed your own budget — even during an impulsive moment.

6v999 supports the following deposit limit periods, all denominated in Bangladeshi Taka (৳ BDT):

• Daily deposit limit: Restricts the total amount you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, bank transfer) within any single calendar day (Bangladesh Standard Time, UTC+6).
• Weekly deposit limit: Restricts total deposits within any rolling 7-day period. Useful for players who prefer a wider budget window while still maintaining a hard ceiling on weekly spend.
• Monthly deposit limit: Sets a hard ceiling on the total deposits permitted within a calendar month. This is particularly effective for players who wish to align their gambling budget with a monthly income cycle.

If you reach your deposit limit before your period resets, you will be unable to make further deposits until the period ends. This is intentional — the limit is a hard block, not a soft suggestion. If you feel your limit is consistently too restrictive, take time to reflect before requesting an increase, and consider whether the limit is actually working as intended.

5Time-Out & Cool-Off Features

A time-out is a short-term account suspension that gives you space to step away from gambling without making a permanent or long-term commitment. It is ideal for situations where you feel you need a brief break — perhaps after a frustrating session, during a particularly stressful period in life, or simply because you want to reset your relationship with the platform.

6v999 offers the following time-out durations, all of which can be activated instantly through your account settings or by contacting our support team:

• 24-hour time-out: A one-day break. Your account is suspended from midnight to midnight (BST). All login, deposit, and wagering functions are disabled.
• 48-hour time-out: A two-day break. Useful after a losing session where emotional decision-making may be influencing your behaviour.
• 7-day time-out: A full week away from the platform. Effective for players who notice a pattern of excessive play over weekends or during peak sporting events like BPL matches or IPL fixtures.
• 30-day time-out: A full month break. Recommended when you recognise that your gambling habits have become concerning and you want meaningful time to reassess before returning.

During a time-out period, your 6v999 account balance is preserved. Any pending withdrawals that were already approved before the time-out began will continue to process to your bKash, Nagad, Rocket, or Upay account as normal. Marketing communications are suspended for the duration of the time-out.

6Self-Exclusion Programme

Self-exclusion is 6v999's most comprehensive responsible gaming tool, designed for players who recognise that they have a serious problem with gambling and need a firm, long-term boundary. Unlike a time-out, self-exclusion is a formal commitment and is treated with the utmost seriousness by our team.

When you self-exclude from 6v999, the following actions are taken immediately:

• Your account is locked and you will be unable to log in for the duration of the exclusion period.
• All marketing emails, SMS messages, and promotional notifications are permanently halted for the exclusion period.
• Your details are added to our internal self-exclusion register, which prevents new accounts being opened using the same identity, device, or payment method during the exclusion window.
• Any remaining balance in your account is returned to your registered payment method within 5-7 business days.
• Session and betting history is retained for legal and audit purposes in line with our Privacy Policy, but is inaccessible to you during exclusion.

6v999 offers the following self-exclusion durations:

• 6 months — minimum self-exclusion period.
• 1 year
• 2 years
• 5 years
• Permanent exclusion — the account is closed indefinitely with no reinstatement option.

7Player Protection Tools

Beyond deposit limits and exclusion features, 6v999 maintains a broader set of player protection measures that operate passively in the background to promote safe play across our entire Bangladesh player base. These tools work alongside your personal limit settings to create an environment where responsible gaming is the norm, not the exception.

• Behavioural monitoring: Our platform uses automated tools to analyse changes in play patterns — such as sudden increases in bet size, unusually long session durations, or a shift from recreational staking to loss-chasing behaviour. When these signals are detected, our responsible gaming team may proactively reach out to affected players.
• Session duration alerts: Players who have been active for an extended period will receive an on-screen notification displaying their total session time and net wagering position. These alerts appear at 1-hour and 2-hour milestones by default and can be customised in account settings.
• Balance and history transparency: Your full transaction history — every deposit, withdrawal, bonus credit, and bet placed — is available in the account dashboard at all times. We believe that full financial transparency is an important part of responsible play.
• Third-party access controls: If a family member or carer is concerned about a player's activity, 6v999's support team can work with authorised third parties to apply account restrictions in appropriate circumstances. Contact support to discuss this option confidentially.
• Bonus opt-out: Players who prefer to manage a straightforward cash balance without promotional bonuses can request to be removed from all bonus schemes. This removes the wagering requirements and psychological pressure that bonuses can sometimes create for vulnerable players.

8Getting Help & Support

If gambling is causing problems in your life — financial stress, strained relationships, anxiety, or depression — you do not need to face it alone. 6v999's responsible gaming support team is available 24 hours a day, 7 days a week, 365 days a year to provide confidential assistance and to activate any of the protective tools described on this page.

We also encourage players to seek help from independent organisations. While 6v999 does not endorse or operate any external counselling service, speaking with a specialist outside the gambling environment can be an important step toward recovery. General support resources for problem gambling are available internationally and can be accessed online from Bangladesh.

6v999 is committed to working with every player who reaches out for help. There is no judgment, no penalty, and no negative consequence for requesting responsible gaming assistance. Activating a limit, time-out, or self-exclusion is a sign of strength and self-awareness — and our team will always treat such requests with the confidentiality and respect they deserve.

We serve players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh, and we understand that cultural and social factors can sometimes make it harder to seek help. Our support team is trained to provide sensitive, non-judgmental assistance regardless of a player's background or circumstances.