Privacy Policy
— 6v999

1Information We Collect

When you interact with the 6v999 platform — whether by registering an account, making a deposit, placing a bet, or cont acting our support team — we collect certain personal information. The categories of data we collect, and the circumstances in which each is collected, are set out below.

We do not intentionally collect sensitive personal data beyond what is required for identity verification. If you voluntarily disclose additional sensitive information — for example, in a support chat — we will handle it with an elevated level of care and will not retain it longer than necessary to resolve your query.

2How We Use Your Data

6v999 processes personal data only where we have a lawful basis for doing so. The primary lawful bases we rely upon are: performance of the contract between us and the player; compliance with legal and regulatory obligations; and — where applicable — the player's freely given and specific consent.

• Account management: Creating, maintaining, and securing your 6v999 player account, including processing login authentication and account recovery requests.
• Identity and age verification: Conducting KYC checks to confirm that you are who you claim to be and that you are at least 18 years of age, in compliance with responsible gaming obligations.
• Payment processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and linked bank accounts; reconciling transactions; investigating payment disputes.
• Fraud prevention and AML: Monitoring account activity to detect and prevent fraudulent behaviour, money laundering, collusion, bonus abuse, and other prohibited conduct described in our Terms & Conditions.
• Responsible gaming: Monitoring play patterns to identify potential problem gambling behaviour, enforcing player-set deposit limits and self-exclusion requests, and providing targeted support resources.
• Customer support: Responding to queries, complaints, and disputes raised via live chat, email, or WhatsApp. Support interactions may be recorded for quality assurance and training purposes.
• Service improvement: Analysing aggregated, anonymised usage data to improve platform performance, game selection, user interface design, and promotional offer relevance.
• Marketing communications (consent-based): Sending promotional emails, SMS messages, or in-platform notifications about bonuses, new games, and seasonal offers — only to players who have explicitly opted in.

3Data Sharing & Third Parties

6v999 does not sell, rent, or trade your personal data to any third party. However, to operate the platform and meet our legal obligations, we share specific data with a limited set of trusted service providers and regulatory bodies. All third-party data processors are bound by contractual obligations that require them to maintain confidentiality, implement appropriate security measures, and use the data solely for the purpose for which it was shared.

• Payment processors: bKash, Nagad, Rocket, Upay, and our banking partners (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) receive the minimum financial data necessary to process your transactions. These providers operate under their own privacy frameworks and are responsible for their own data handling practices.
• KYC and identity verification providers: Third-party identity verification services may process document images and biometric data on our behalf to validate your identity. These providers are required to delete source documents promptly after verification is complete.
• Game software providers: Studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session identifiers necessary to deliver their games. They do not receive your identity or financial data.
• Platform infrastructure providers: Cloud hosting, database management, and content delivery network providers that store and transmit platform data on our behalf. All infrastructure providers are contractually required to implement industry-standard security controls.
• Legal and regulatory authorities: Where we are required by law, court order, or regulatory directive to disclose personal data — for example, in connection with an AML investigation — we will comply with that obligation. We will notify you of such disclosures where we are legally permitted to do so.
• Fraud prevention networks: Where account activity suggests fraudulent behaviour, we may share relevant account data with cross-platform fraud prevention networks to protect the integrity of online gaming more broadly.

Outside of the categories listed above, no personal data is transferred to any external party. 6v999 does not share data with advertisers, data brokers, social media platforms, or other gambling operators for their own commercial use.

4Cookies & Tracking Technologies

The 6v999 website and mobile application use cookies and similar tracking technologies to provide a functional, personalised, and secure experience. A cookie is a small text file placed on your device when you visit a website. Cookies allow 6v999 to recognise your device across sessions, maintain your login state, and analyse how the platform is used.

Strictly necessary cookies are required for the platform to function and cannot be disabled. All other cookie categories can be managed through your browser settings. Most modern browsers allow you to block or delete cookies; however, disabling functional cookies may affect your experience — for example, you may need to reconfigure display preferences on each visit.

5Data Retention

6v999 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The retention periods below reflect our standard practice; specific circumstances may warrant longer retention where required by law.

• Active accounts: All personal data associated with an active player account is retained for the lifetime of the account and for a minimum period of five years following account closure, in line with standard AML record-keeping requirements.
• KYC documents: Identity and address verification documents are retained for five years from the date of submission or from the date of account closure, whichever is later.
• Financial transaction records: Deposit, withdrawal, and betting transaction records are retained for a minimum of five years from the date of the transaction to satisfy financial record-keeping obligations.
• Support communications: Live chat transcripts, emails, and WhatsApp messages are retained for two years from the date of the interaction, after which they are securely deleted.
• Marketing consent records: Records of marketing opt-in and opt-out are retained for the duration of the account and for two years after account closure, to demonstrate consent compliance.
• Analytics data: Anonymised, aggregated analytics data that cannot be linked back to an individual is retained indefinitely for platform improvement purposes.

When the applicable retention period expires, personal data is securely deleted or anonymised in such a way that it can no longer be linked to an identifiable individual. Secure deletion procedures are applied to both digital records and any physical copies of documents.

6Your Privacy Rights

As a 6v999 player, you hold a number of rights with respect to the personal data we hold about you. We are committed to honouring these rights promptly and transparently. To exercise any of the rights listed below, please contact our support team at [email protected] with the subject line "Privacy Rights Request" and a description of your specific request.

• Right of access: You may request a copy of all personal data 6v999 holds about you. We will provide this information within 30 days of receiving a verified request, free of charge for the first request in any 12-month period.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor details such as address or contact number can often be updated directly within your account settings.
• Right to erasure: Subject to applicable legal retention obligations, you may request deletion of your personal data. Note that data subject to AML or regulatory retention requirements cannot be deleted before the statutory period has elapsed, even following account closure.
• Right to restrict processing: You may request that we limit the way we process your data — for example, while a rectification request is being assessed — without requiring full deletion.
• Right to data portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to object: You may object to processing of your data for direct marketing purposes at any time, with immediate effect. You may also object to processing based on our legitimate interests, though such objections will be weighed against our operational requirements.

7Data Security Measures

Protecting player data is a core operational priority at 6v999. We implement a layered security architecture that combines technical controls, procedural safeguards, and staff training to minimise the risk of unauthorised access, data loss, or breach. While no digital system can guarantee absolute security, the measures below reflect our commitment to maintaining a robust and continuously improving security posture.

• TLS/SSL encryption: All data in transit between your device and the 6v999 platform is protected by Transport Layer Security (TLS 1.2 or higher). Our SSL certificate is regularly renewed and monitored.
• Encryption at rest: Sensitive stored data — including identity documents, financial records, and authentication credentials — is encrypted at rest using AES-256 or equivalent standards.
• Access controls: Internal access to player data is restricted on a strict need-to-know basis. Staff members are granted only the minimum level of data access required to perform their specific role. All internal access is logged and audited.
• Two-factor authentication (2FA): 6v999 supports — and in certain circumstances requires — two-factor authentication for player account access, adding an additional layer of protection beyond a username and password.
• Penetration testing and vulnerability scanning: The platform undergoes regular security assessments, including penetration testing and automated vulnerability scanning, to identify and remediate security weaknesses before they can be exploited.
• Incident response: In the event of a security breach that affects player data, 6v999 has a documented incident response procedure. Affected players will be notified without undue delay, and relevant authorities will be informed where required by applicable law.

Players also have an important role in keeping their account secure. You should use a strong, unique password for your 6v999 account, enable two-factor authentication where available, and never share your login credentials with any third party. If you suspect your account has been compromised, contact our support team immediately at [email protected] or via live chat.

8Policy Updates & Contact

6v999 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable legal frameworks. When we make material changes to this Policy, we will notify registered players via email and/or a prominent in-platform notice at least seven days before the changes take effect. The "Effective Date" at the top of this document will be updated accordingly.

Minor clarifications or corrections that do not materially affect how your data is processed may be implemented without advance notice. We encourage you to review this Privacy Policy periodically to stay informed about how 6v999 handles your data. Your continued use of the platform following a notified Policy update constitutes acceptance of the revised terms.

This Privacy Policy is governed by and construed in accordance with the principles applicable to offshore online gaming platforms serving the Bangladesh market. It is intended to complement, and should be read alongside, the 6v999 Terms & Conditions and Responsible Gaming Policy.